Refund policy


We thank you for choosing to shop with us! We stand by our product quality and want you to love the items you purchase. As a small business, we value your business and hope that you are fully happy with what you buy from us. If for some reason you are not satisfied with your purchase, we want to do our best to make it right. 

AS OF July 1,2025 ONLINE ORDERS are eligible for store credit within 7 days of receiving your order. If 7 days have passed since your package was delivered, unfortunately, we will not be able to honor a return. 

AS OF July 1, 2025 INTERNATIONAL ONLINE ORDERS will not be eligible for returns. Due to transit times and fees for international orders, we are unable to accept returns from outside of the US. 

IN-STORE PURCHASES are eligible for store credit or exchange within 7 days of purchase. If 7 days have passed since your purchase, unfortunately, we can’t offer you store credit or an exchange.

The following items cannot be returned or exchanged: ALL SALE items, discounted items, jewelry, swimwear, undergarments & intimates, home & beauty products, and any other items marked as "FINAL SALE." 

Gift cards are not eligible for return. 

Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories properly attached. Footwear must include the original shoebox in its original condition.

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a return/exchange/store credit if the items have any signs of wear, alterations, misuse, or damage. Please contact our customer service if you have any questions: sales@shopseabiscuit.com

ONLINE RETURNS 

Review our criteria above and make sure the items are eligible for a return. If eligible, please include a copy of your purchase invoice in your return.

Send your package back to us via the most affordable shipping method of your choice, within 7 days. We are unable to offer free shipping on returns. 

Online returns must be sent to the following address:

1555 Camino Del Mar Suite 318 Del Mar, CA 92014

Do not return items to the manufacturer. 

Shipping costs are non-refundable. 

Sea Biscuit is not responsible for lost/stolen return packages. We do not guarantee that we will receive your returned item. We recommend you ship your return via a traceable courier with a signature required or purchase shipping insurance. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your store credit or exchange will be processed. 

SALE ITEMS

Only regular-priced items may be returned. Sale items cannot be refunded or returned. ALL SALE ITEMS ARE FINAL SALE. We are not able to offer price adjustments for items purchased prior to the markdown.

Questions? Concerns? Call us Monday-Friday from 11AM-5PM.